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SHIPPING

We commit to pick, pack and ship your order in 1 business day (stock depending). We have been in partnership with TNT Express and Australia Post for many years, so you can trust in us to delivery your order safely and efficiently.

Shipping rates are as follows:

FILTERS: $10
PUMPS: $25

CHANGE OF MIND RETURNS

We want you to be happy with your purchase, so before making your decision, please consult with us to make sure you are getting the right product.

If you wish to return an item because you have changed your mind about your purchase, The Water Depot will offer you a refund in full. You will be liable for the original delivery fee, as well as the new delivery fee for all exchanged products. All goods must be in their original packaging. The item must be in a resalable condition. You must specify your intent to return your product within 7 days of purchase. The Water Depot reserves the right not to offer a refund if the item is not in a salable condition or if the item no longer conforms to the Australian Standards in which the product was sold as.

The Water Depot reserves the right to assess each case individually and may refuse to provide an refund based on condition of item being returned. Conditions of your return are as follows:

  • Provide proof of purchase
  • Return within 7 days of purchase
  • Return product in original packaging, in the same condition as it was received

WARRANTY RETURNS

The Water Depot provides a minimum one year warranty on all products from the date of purchase provided the goods are installed correctly and are fit for purpose. Many of our manufacturers offer an extended warranty, for these details, refer to the specific product or contact The Water Depot.